Returns and exchanges are accepted within 30 days of order date. If items are lost in shipping, please contact your shipper or local post office. Green Mountain Soap is not responsible for lost shipments. Returned items and return shipping costs are your responsibility until they reach the return address. Please keep a record of your return tracking. A refund will be issued once we receive returned items. Refunds do not include any shipping or handling charges. Product must be unopened and undamaged for any refund to be granted.